COVID-19 FAQs

 

We would like to thank all of our customers for their continued support and patience during this trying time. We understand that many of you will have questions regarding how your booking may have been affected by the recent emergence of COVID-19 and sincerely hope that these FAQs provide some guidance and clarity. 

The fixture that I was attending has been cancelled, what should I do?

If you have a booking with Chelmsford City Racecourse for a raceday which has been cancelled or postponed, you will be contacted directly with information on how you can rearrange your booking ​to another date, or apply for a refund.

What health and safety measures is the racecourse taking?

The safety of customers, participants and team at Chelmsford City Racecourse is our number one priority. As a responsible business that means we have been following (and will continue to follow) all of the ongoing coronavirus information and requirements from the government and racing's governing and licensing body, the British Horseracing Authority (BHA). When we last raced on 12th March, clear signage was in place at all entrances and, as they arrived, we asked customers to confirm that they did not meet the prevailing medical "staying at home" criteria. Additional sanitisers were placed throughout the buildings and a remote isolation unit was set up just in case anyone felt they had developed coronavirus symptoms whilst in attendance. This was not needed.   

In line with the government's most recent guidelines, our racecourse is closed at the current time. Some of our team continue to work from home and are contactable via mobile and email. All of our team is well aware of what they need to do if they develop coronavirus symptoms. We also strongly urge you to follow all the latest official public health advice. 

Am I able to apply for a refund before an event has officially been cancelled?

Once an event has officially been cancelled, the racecourse will offer the opportunty to move your booking or alternatively apply for a full refund.

How long do refunds take to process?

Refunds typically take up to seven days to process depending on your bank.

Can I still purchase tickets for a fixture later in the year?

​Yes, whilst we do not yet know exactly when our next fixture will be staged, our automated booking system on our website and app is fully operational and you can currently book tickets for any fixture.

Am I allowed to resell my ticket?

Our tickets are non transferable. Any ticket bought privately from an individual who did purchase directly from the racecourse is not valid. If you do buy a ticket privately in this way, you will have to pay full price at the ticket office.

If I have booked into one of the restaurants and the raceday or event that I am attending is postponed, will I still be booked into the same restaurant? 

If you have booked into one of our restaurants, our team will contact you to ​seamlessly move your booking to the rescheduled event. This will mean that you are still booked into the same restaurant, unless of course you wish to potentially upgrade and/or increase the size of your booking. If that is the case, we will do our very best to arrange this for you, subject to availability.  

Are non-raceday events ​including conferences and concerts also cancelled? 

All events are currently postponed until further notice ​in light of the government's latest advice. We very much hope to rearrange as many of these as possible in due course.  Should you wish to enquire about holding an event with us later in the year, please email info@chelmsfordcityracecourse.com.  

If I have purchased a ticket through a third-party such as Racing Breaks, what should I do?

The racecourse is curently liaising with third party sellers​ ​to determine how these bookings will be handled. In the meantime, you ​are advised to contact the outlet where you purchased your ticket ​for specific updates and with regard to refund policies.

When racing resumes, what measures will the racecourse be taking to keep racegoers safe?

Chelmsford City Racecourse's ​number one priority is keeping all its customers, ​participants and staff safe.  ​When the BHA do authorise racing to take place again, it will very likely be behind closed doors initially with no customers in attendance.  When we do stage our first fixture back after this nationwide cancellation of horseracing and then eventually host fixtures with the public in attendance, we will ensure we meet all of the latest operational and health criteria stipulated by the BHA at those times. Any new criteria and standards will have been a result of the BHA's ongoing discussions with governmental departments and public health agencies. 

How soon will we know about other racedays and events?

This is still a developing situation and we are working hard to keep everyone as informed as possible. The BHA is responsible for allowing all British racecourses to stage their fixtures and as things stand, all racing has been cancelled until at least the end of April.  Our next scheduled fixture remains 7th May, but even if this is staged it is very likely that the racing would be behind closed doors. Please follow our social channels for regular updates ​as this is very much an evolving picture.

Will the scheduled entertainment change if the event is postponed?

We will do our utmost to reschedule artists, but ​it may be that circumstances outside of our control do not make this possible.  However, our team will contact you with up to date information closer to the event date.

I have seen that racing at Chelmsford City Racecourse is resuming behind closed doors, what does this mean?

The British Horseracing Authority (BHA), horseracing’s governing body, has now confirmed that they are intending to resume racing from 1st June.  However, all of these racedays - and any other fixtures allocated for the foreseeable future - will be “behind closed doors” meaning that no members of the public are permitted to attend and will be subject to Government approval. Chelmsford City Racecourse has been allocated one such raceday on Monday, 8th June and we look forward to seeing horses and jockeys return to the racecourse next month.  

I need to attend a "behind closed fixture", what do I need to know?

We are delighted to be able to welcome back four owners per runner to Chelmsford City Racecourse in line with the Government guidance for elite sports grounds, and hope you’ll enjoy seeing your horse in action again, albeit still “behind closed doors”.

We have had to repurpose a lot of our facilities at the track to meet the necessary Covid-19 requirements, but please be assured that we are doing our very best to enable you to have a great and safe day out, despite the current operational limitations that we have to follow.

To register the names of those attending please visit www.rcapass.com and complete the required details no later than 4pm on the day before our race meeting.

If you do not have access to the PASS System or need any assistance in its use, please contact the PASS Helpdesk on 01933 270333 or pass@weatherbys.co.uk. The Racecourse Association has created a simple guide for owners covering the basic operation of the PASS system. This can be downloaded here. If you require additional badges beyond the current limit of 4, please contact us directly.

Following changes to the Government coronavirus requirements, we kindly ask owners to gather in groups of no more than 6 people at the racecourse.  All owners and guests should continue to observe social distancing guidelines and wear face coverings on arrival at the racecourse and when indoors (if not eating or drinking).  Please ensure that you have read British Horseracing’s protocols for welcoming owners by visiting the ROA website and by reading the  Return to Racecourse Guide for Owners prior to attending.  Some key points are provided below:

All owners need to complete a two-stage screening process. This includes a COVID-19 online learning module and a personal health assessment to be completed in advance of raceday, followed by health questions and a temperature check on arrival at the racecourse.

All owners, guests and representatives must bring Photo ID with them to the racecourse. It is not essential to bring your PASS Card. All owners and their guests must provide contact details on arrival to support NHS Test and Trace requirements.

Owners on course will have access to a dedicated ‘owners’ zone’, which will be separated from raceday workers (trainers, stable staff, jockeys, officials, media etc.), who have undergone a more rigorous health screening process. For infection control purposes, no movement will be permitted between the two areas of the racecourse.

For more information, please view our Code of Conduct here.

If I am attending a behind closed doors fixture, where will I be based for the duration of the meeting?

Unfortunately, we are not currently able to offer you the usual Owners' facilities in either the ground floor marquee or the first-floor room overlooking the parade ring. These are both needed for essential operational purposes at present. However, we have created a dedicated Owners' Zone for you based in the ground floor of the main grandstand as you complete the walk under the track and into the racecourse infield.

This area is usually the Fairwood restaurant overlooking the winning line. Access to this facility is for Owners only and via the marked side entrance of the building (not the grandstand lobby entrance). This re-purposed area, together with the exterior trackside viewing steppings, will be your key location for the duration of your stay. Televisions and the big screen will all be in use as normal and our Owners Liaison Representatives will be in attendance. Printed A3 racecards will also be provided. We are also able to now provide some limited betting facilities on an ongoing trial basis.

Under current requirements the facility will have a specified capacity and sanitising facilities throughout. Government social distancing will continue to apply here and our team will review the situation throughout the day for everyone’s safety. Please wear a face covering at all times indoors (unless eating or drinking).

Will there be food and drink available?

Unfortunately, due to the new restrictions, we are unable to sell any food or drink on site.

If I need to speak with my trainer or jockey, what should I do?

Whilst owner access into pre-parade or parade rings is not currently permitted, we are able to facilitate post-race owner/trainer/jockey debriefs in a designated Owners Zone area along the outside of the parade ring perimeter rail (from the winner's sign anti-clockwise along the north bend of the parade ring). Our Owners Liaison representatives will coordinate the marked route from the grandstand facility to the parade ring perimeter. Please mention this to your trainer/jockey in advance so that they can arrange to speak with you after the race from within the parade ring across from your Zone.

What happens if my horse wins?

Winning owners will have a winner’s photo taken from a position outside the parade ring perimeter rail opposite the winner’s sign. This will be within the debrief area of the Owners’ Zone. The usual video brochure and memento will also be available in a temporary winning connections area.

All the team here at Chelmsford City Racecourse are hugely appreciative of your support in running your horse here during these difficult times. We will do our utmost to ensure your visit remains an enjoyable - and hopefully - a winning one!

 


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