CLOCKSTOCK FAQ's

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Are tickets refundable?

Tickets are not refundable or transferable.

When will I get my wristband?

You will be allocated a wristband when you produce a valid ticket at the Red or Blue entry points.

What if I lose my wristband?

The wristbands have a secure seal but if you do lose it go straight to a top-up kiosk where the staff will be able to assist

What if I have unspent credit?

Refunds are available after the event from our refund portal (PLEASE CLICK HERE) for one week only following the event. Each chip has a unique number on the reverse which you will need in order to claim your refund and an admin charge of £1 will be taken from each refund transaction

How expensive are drinks?

Not as expensive as most festivals! Standard drinks will be around £5.  There is a refundable deposit of £1 for reusable drinks cups

Will there be plenty of food?

There will be a huge range of food covering all tastes and dietary requirements

Will there be plenty of toilets?

Toilets are within a short distance of every stage and we have enough to avoid queuing

Are there medical facilities on the site?

We have a hospital, medical room and two welfare areas all fully staffed by medical healthcare professionals with ambulances onsite

Is there a cloakroom on site?

There are a limited number of secure lockers will be available on the site. These will be allocated on a first come, first served basis and are not pre-bookable

What time is last admission?

There will be no admission after 7pm

Do we need to inform the racecourse if we have hired a coach?

You don’t have to, but it does help us plan the parking

What happens if it rains?

Wear a coat! There are covered areas around the site, although we will not be able to cover all of our guests. This is an outdoor event so please dress accordingly.


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