Please see below for all of your frequently asked questions regarding Clockstock 2021.
Yes, you will recieve a confirmation of your new booking via email.
The Clockstock experience doesn’t work without full freedom. The event will be cancelled.
In the unfortunate event that Clockstock is cancelled, customers will receive a full refund for their tickets within 30 working days of the announcement.
In line with the government's most recent guidelines, our racecourse is closed to the public at this current time. Some of our team continue to work from home and are contactable via mobile phone and email. All of our team are well aware of what they need to do if they develop coronavirus symptoms. We also strongly urge you to follow all of the latest official public health advice.
Under normal circumstances tickets are non-refundable or transferrable.
Tickets for Clockstock will be emailed out six weeks prior to the event.
If you have not received your tickets, please email us at email@example.com and a member of our team will be happy to help.
Yes, Clockstock is a cashless event. You will be able to use your card, mobile phone or alternatively purchase a pre-paid card (with cash) across the whole site.
You will be able to claim a refund for any remaining credit from the same point that you purchased it from.
Yes! There will be a huge range of food in two areas covering all tastes and dietary requirements.
Toilets are within a short distance of every stage and we have enough to avoid queuing.
We have a hospital, medical room and two welfare areas that will be all fully staffed by medical healthcare professionals as well as ambulances onsite
Secure lockers will be available on the site, these can be booked in advance on the website.
There will be no admission after 7pm.
Instructions on which car park to use will be included on the email that we will send containing your tickets.
Yes, the Blue Car Park will close at 1.30am and the Red Car Park at midnight, both will re-open at 7am the following morning.
Yes, there will be a return shuttle service from Chelmsford Station and return coaches from surrounding towns. All details are on the ticket page on our website.
You don’t have to, but it does help us plan the parking!
There are covered areas around the site, if it is forecast we will take measures to cope with it and provide as much cover as possible. However, this is an outdoor event so please ensure that you dress appropriately.
For any further information or questions please email us at firstname.lastname@example.org
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